Call-Diversion and Co-Location Initiative Update Hundreds of non-urgent calls to Calgary 911 have been diverted away from requiring a police response as part of a call-diversion pilot program that began in February between Distress Centre/211, Calgary Police and Calgary 911. Through the program, 248 non-urgent calls to Calgary 911 have been [...]
Call-Diversion and Co-Location Initiative Launches in Calgary The Calgary Police Service, Calgary 911 and 211 have begun a five-month call- diversion and co-location initiative to ensure Calgarians are getting the most appropriate service response in their time of need. As community partners and part of our overall commitment to our city, CPS, Calgary [...]
CALGARY – Distress Centre Calgary is reporting a rising number of crisis contacts related to COVID-19, a caseload that is expected to continue growing over the coming months and even years as the pandemic, and its long-term effects, continue to impact Albertans. The Centre received its first COVID-19 related call on January 26, and as of April 28 received over 37,000 contacts on its 24 hour 211 and crisis lines, [...]
Our office remains closed but all of our services are still available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and counselling services. We are continuing to put measures in place to ensure that continuous crisis and 211 support is available in the coming weeks and months so that we can [...]
On March 17th, for the safety of our staff and volunteers, we closed our office. Within a week, we mobilized 80 staff to continue 24 hour support to our community remotely from home. Altogether, we mobilized 115 staff to work remotely from home. All of our services are still available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and [...]
Distress Centre closed our doors on March 17th, but we continue to provide 24 hour phone and email crisis support, daily chat and text for youth support, and counselling to those in crisis. These services are provided by staff working remotely from home. As the impact of COVID-19 grows, call volumes to our crisis lines [...]
CALGARY, Alta, March 16, 2020 – At Distress Centre Calgary, we’re closely monitoring the COVID-19 (novel coronavirus) situation and will continue to closely follow the guidance from the City of Calgary, Government of Alberta and the Government of Canada as the situation evolves. We have activated our Business Continuity Plan and have taken measure to [...]
Distress Centre Calgary’s 2017 Annual Report Findings Released (CALGARY, AB) –Distress Centre Calgary (DCC) has just released their 2017 Report to Community. Findings from this report indicate that the demands for Distress Centre services continues its rise year-over-year. Crisis contacts made to the centre (crisis calls, chats, emails and texts) increased by 19.2% and 27.4% [...]
Calgary, February 11, 2018 - 211 Alberta, the number to call to connect to government, community, health and social services, has released its 2017 statistics. The numbers show that 92,165 calls for non-emergency help were answered by 211 across the province and its website received 37,954 visits. February 11th is 211 Day across North America. [...]
FOR IMMEDIATE RELEASE RE: Suicide rate in Alberta leaps 30% in wake of mass oilpatch layoffs December 8, 2015 Distress Centre would like to provide some context and clarification on the article released by CBC on December 7th on the 30% increase in suicides in Alberta. Sarah Hoffman, Minister of Health has confirmed that there has been [...]
In the spirit of respect, reciprocity and truth, Distress Centre Calgary would like to honour and acknowledge Moh’kinsstis, and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Îyâxe Nakoda and Tsuut’ina nations. We acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland. Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honour and celebrate this territory.
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