2020 - 2020
Distress Centre celebrated its 50th year of operations. DC moved to a new office after 20 years in the previous space, only to bring operations remote a month later, due to the COVID-19 pandemic. Counselling services were delivered by phone and video and the programs at SORCe were delivered by phone temporarily. In-person services resumed at SORCe in November.
211 experienced a massive increase in demand for services due to the pandemic. All 211 modes of contact (phone, chat and text) became available 24/7.