24/7 Crisis Services Social Return on Investment (SROI)

Distress Centre Calgary (DCC) has provided 24 hour crisis support in Calgary and southern Alberta since 1970. We do this through our 24 hour crisis line, email and daily chat and daily text for our youth. We also have professional counselling for clients with issues that can’t be resolved over the phone. For people needing information on community, social and health services we have 24 hour support on our 211 line. All of our services are free.

What is an SROI? An SROI seeks to illustrate the value of outcomes experienced by callers and other stakeholders, in financial terms. As such, the value created was calculated by linking the outcomes experienced by stakeholders to financial proxies that represent the value of change that they (the stakeholders) have experienced.