Crisis

50 Stories Part 29: Nowhere Man – Men’s Lines 1998-2005

2020-07-28T18:02:54+00:00

Image: Created from the graphic used in Annual Reports to report on the Men's Line. Read - 50 Stories Part 28 As the Board and management were looking to broaden services in the early 1990s, clients experiencing potential and actual family violence were requesting counselling in increasing numbers. In 1997, a proposal for a Men’s [...]

50 Stories Part 29: Nowhere Man – Men’s Lines 1998-20052020-07-28T18:02:54+00:00

July 24 Update: Distress Centre’s response to the COVID-19 pandemic

2020-07-24T14:21:02+00:00

In Week 25 of our COVID-19 response, we continue to support Calgarians by providing 24/7 crisis and 211 phone support, daily chat and ConnecTeen text support. Counselling sessions are being conducted by phone and video. If you need help, please reach out. We’re proud that we’ve been able to support Calgarians through such a difficult [...]

July 24 Update: Distress Centre’s response to the COVID-19 pandemic2020-07-24T14:21:02+00:00

June 19 Update: Distress Centre’s response to the COVID-19 pandemic

2020-06-18T18:15:57+00:00

On March 17, Distress Centre moved from operating entirely on premises to operating entirely remotely for the initial phase of its emergency operations with no disruption to Distress Centre’s services. Distress Centre’s COVID-19 Response Team and all staff and volunteers have demonstrated an exceptionally high-level of commitment and passion for serving people in crisis and [...]

June 19 Update: Distress Centre’s response to the COVID-19 pandemic2020-06-18T18:15:57+00:00

50 Stories Part 21: Saving a life – Judy’s story

2020-06-03T07:00:28+00:00

Read - 50 Stories Part 20 Client confidentiality has always been foundational to Distress Centre’s work. Occasionally callers or counselling clients choose to make their stories public, to increase awareness of the service, or help with fundraising. It seems important to include at least one client story, as clients represent the heart and purpose of [...]

50 Stories Part 21: Saving a life – Judy’s story2020-06-03T07:00:28+00:00

May 27 Update: Distress Centre’s response to the COVID-19 pandemic

2020-05-27T10:20:44+00:00

Our office remains closed but all of our services are open and available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and counselling services. If you need help, please reach out. We’re proud that we’ve been able to support Calgarians through such a difficult time. Here is one story of how [...]

May 27 Update: Distress Centre’s response to the COVID-19 pandemic2020-05-27T10:20:44+00:00

Distress Centre Calgary sees spike in crisis contacts due to COVID-19

2020-05-06T13:02:21+00:00

CALGARY – Distress Centre Calgary is reporting a rising number of crisis contacts related to COVID-19, a caseload that is expected to continue growing over the coming months and even years as the pandemic, and its long-term effects, continue to impact Albertans. The Centre received its first COVID-19 related call on January 26, and as of April 28 received over 37,000 contacts on its 24 hour 211 and crisis lines, [...]

Distress Centre Calgary sees spike in crisis contacts due to COVID-192020-05-06T13:02:21+00:00

How does Distress Centre manage a fully remote contact centre?

2020-04-30T15:58:28+00:00

Image: Dakota Douglas, Crisis Team Lead, working remotely from home. As the severity of the COVID-19 pandemic became undeniable in March, the Distress Centre leadership team and Board had a decision to make. For the safety and health of our volunteers and staff, we decided to completely close our office on March 17th, 2020. Behind [...]

How does Distress Centre manage a fully remote contact centre?2020-04-30T15:58:28+00:00

April 24 Update: Distress Centre’s response to the COVID-19 pandemic

2020-04-24T12:28:23+00:00

Our office remains closed but all of our services are still available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and counselling services. We are continuing to put measures in place to ensure that continuous crisis and 211 support is available in the coming weeks and months so that we can [...]

April 24 Update: Distress Centre’s response to the COVID-19 pandemic2020-04-24T12:28:23+00:00

April 17 Update: Distress Centre’s response to the COVID-19 pandemic

2020-04-17T12:37:40+00:00

On March 17th, for the safety of our staff and volunteers, we closed our office. Within a week, we mobilized 80 staff to continue 24 hour support to our community remotely from home. Altogether, we mobilized 115 staff to work remotely from home.   All of our services are still available by phone or online, including our crisis line, online chat, ConnecTeen, 211 and [...]

April 17 Update: Distress Centre’s response to the COVID-19 pandemic2020-04-17T12:37:40+00:00

Distress Centre turns 50 TODAY!

2023-03-27T20:03:06+00:00

Distress Centre turns 50 TODAY! Happy birthday Distress Centre! We first opened our doors 50 years ago on April 14th, 1970. We’ve changed names and locations many times over the years, but our focus on listening and volunteerism remains the same. Watch the video below to experience 50 years of answering the [...]

Distress Centre turns 50 TODAY!2023-03-27T20:03:06+00:00
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